Cancellation Policy

24 hours are needed for cancellation. No substitutes for the lab included in the package; however, additional labs can be added for an additional charge. Program Overview The Wellness Program may include, but is not limited to: • Clinical or wellness consultations • Functional or conventional laboratory testing • Personalized wellness recommendations based on results • Follow-up visits or check-ins as outlined in the selected program Specific services, visit length, and laboratory panels are defined at the time of purchase and may vary by program tier. Purchase & Payment Terms • Full payment or agreed payment is required prior to program initiation. • Enrollment is confirmed only after payment has been successfully processed. • Prices reflect the bundled cost of professional services and laboratory testing unless otherwise stated. • Promotional pricing or discounts cannot be applied retroactively. Laboratory Testing Terms • Laboratory tests are ordered based on clinical or wellness discretion and program scope. • Lab fees may be: o Included in the program price, or o Billed separately, as clearly disclosed before purchase. • Once laboratory tests are ordered or specimens collected, lab-related fees are non-refundable, as labs are processed by third-party vendors. • The client is responsible for completing labs within the timeframe provided to ensure accurate interpretation and continuity of care. Insurance & Reimbursement • Wellness programs and specialty labs are typically not covered by insurance. • The client is solely responsible for any costs not covered by insurance, including denied claims. • Upon request, a receipt may be provided for potential submission to HSAs, FSAs, or insurance carriers; reimbursement is not guaranteed. Cancellations & Refunds • Program purchases are non-refundable once services have begun or labs have been ordered. • If cancellation occurs prior to any labs being ordered and before the first appointment, a partial refund may be issued at the discretion of the practice, minus an administrative fee. • Missed appointments or failure to complete labs does not qualify for a refund. Rescheduling & Program Modifications • Appointments must be rescheduled in accordance with the practice’s scheduling policy. • Program components cannot be substituted or transferred to another individual. • The practice reserves the right to modify program structure or lab vendors as clinically appropriate, without reducing overall program value.

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