Payment Policy for Kina Wellness: Thank you for choosing Kina Wellness for your healthcare needs. To ensure a smooth and efficient experience for both our patients and staff, we have implemented the following payment policy for new patient appointments: 1. Payment Requirement: Payment for all new patient appointments is due at the time of booking. This includes the initial consultation fee and any additional charges for services rendered during the appointment. Payment for follow-up appointments will be billed the same day after the appointment to the credit card on file. 2. Accepted Payment Methods: We accept various forms of payment, including credit/debit cards, venmo, and cash. Please ensure that your preferred payment method is readily available when booking. 3. Booking Confirmation: Your appointment will be confirmed upon receipt of payment. Once payment is processed, you will receive a confirmation email or text message containing details of your appointment along with any necessary instructions. 4. Cancellation and Refund Policy: We understand that unforeseen circumstances may arise causing the need to reschedule or cancel appointments. However, please note that payments for new patient appointments are non-refundable. If you need to reschedule your appointment, please contact us at least 24 hours in advance to avoid forfeiture of payment. 5. Late Arrivals: We strive to maintain a punctual schedule to accommodate all our patients. If you arrive late for your appointment, please understand that your appointment time may be shortened to avoid inconvenience to other patients. However, the full appointment fee will still apply. 6. Insurance and Reimbursement: Please be advised that Kina Wellness does not directly bill insurance companies for new patient appointments. However, upon request, we can provide you with a detailed receipt containing all the necessary information for you to seek reimbursement from your insurance provider. 7. Additional Charges: Any additional services or treatments recommended during your appointment will incur additional charges. These charges will be discussed with you prior to implementation, and payment will be required before services are rendered. 8. Confidentiality: Rest assured that all payment information provided to Kina Wellness is kept strictly confidential and is securely processed in accordance with industry standards. By booking a new patient appointment with Kina Wellness, you agree to abide by the terms outlined in this payment policy. If you have any questions or concerns regarding payment or any other aspect of your appointment, please feel free to contact us. Thank you for your understanding and cooperation. Lab packages come as listed and cannot have lab test substituted. However, additional labs may be added. Sincerely, Kina Wellness